Shop Policies & FAQs

Custom Orders
Custom orders are welcome!

I *love* custom design projects! :) I started the Daydream Believer Shop with the goal of creating the unique, fabulous items that moms want for their kids. If you don't see what you're looking for in my shop, please contact me and let me know what you have in mind; I will do my best to create the look you are envisioning! Please note, in order to give every piece I make my fullest attention, I have to limit the number of “custom orders” I take on each month. These design spots fill quickly, if you're interested in reserving a spot, please contact me at [email protected]

Payments
I accept Paypal only through the Daydream Believer Shop.

If paying by e-check through Paypal, your e-check must clear the bank before your purchase ships.

Please note that custom orders will not be processed until payment is received.

Payment must be received within 24 hours of purchase. If payment is not received and the buyer has not contacted me, I reserve the right to cancel the sale.

Local orders can be paid in cash at the time of purchase.

Shipping
All items are shipped using USPS Priority Shipping mail. In-stock items will be shipped upon confirmation of payment. Custom orders and personalized products will be shipped by our agreed upon shipping date, as stated on your "Custom Order Summary".

Insurance is available at the buyer's expense. If you would like insurance please note that during checkout and I will send you a revised invoice.

When checking out, please make sure that your "ship to address" is accurate!
Orders will be shipped to the Paypal address.

Daydream Believers cannot be responsible for lost or damaged USPS packages.

Rush shipping options may be made available upon request. Message me with your request and I will see what I can do. Rush shipping costs will be billed to the Buyer.

International Shipping
International buyers are responsible for any and all duties and customs fees. I ask that buyers outside of the US please contact me before purchase so I can set up a custom order for you with adjusted shipping rates.

Return/Exchange Policy
Personalized items and Custom Orders can not be returned or exchanged.
At the time of purchase, buyer will be receive a Custom Order Summary outlining their custom order and the work they are commissioning to be done. PLEASE read through your Custom Order Summary very carefully - once you agree to have an item customized, you are responsible for the purchase as it is listed in the Summary.

The majority of pieces sold through my shop are made to order, meaning they are made exclusively for you at the time of purchase. If there is a mistake with your order (ie: the order you receive differs from the order placed) please contact me within 48 hours of receipt of purchase. The mistake will be corrected and the item will be reshipped at our cost.

Note about "Ready to Ship" items- if for any reason you are not satisfied with the item received; please contact me within 7 days of receipt of purchase to arrange for an exchange. Items must be received in the original condition or no exchange will be given. If the item has been altered (personalized or embellished by Daydream Believers) it is no longer considered "in-stock" and will not be exchanged. Shipping charges will not be refunded unless a mistake was made on my part.

--Do you sell wholesale?
No, not at this time. However, I am happy to respond to all inquiries on a case by case basis. Please contact me at daydreambelievershop{at}gmail{dot}com with any questions, order requests, or wholesale inquiries.

--Are your products available to models?
Yes, photographer inquires are welcome! In exchange, I do require permission to use the photos in future Daydream Believer Shop advertisements. Photographers and models, please contact me at daydreambelievershop{at}gmail{dot}com to make arrangements.

--Do you offer photographer/bulk discounts?
Yes, special arrangements can be made for photographers, dance studios, schools, etc. Please contact me at daydreambelievershop{at}gmail{dot}com with your request. I am always looking for talented photographers to work with! If you are interested in "bartering" photos for products; please "fan" my Facebook page - I advertise such opportunities here: facebook.com/daydreambelievershop

--Additional Policies and Facts--
My photos may not, under any circumstances, be used on any other site or for any other purpose. All photos are owned by Daydream Believers Designs. Anyone found using them will be subject to legal recourse.

Although I take special care when crafting these items, some contain small pieces which are considered a choking hazard. As with any small parts, please use caution around small children.